Refund & Cancellation Policy

1. Order Cancellation

1.1 Cancellation by Customer

You may cancel your order before it has been shipped. To cancel an order, please contact us immediately at:

• Phone: +91 9166253719
• Email: contact@rudras.shop
• WhatsApp: +91 9166253719

1.2 Cancellation Timeline

• Before Shipment: Full refund will be processed if the order has not been shipped.
• After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may return the product according to our return policy.
• Custom Orders: Custom or specially ordered products cannot be cancelled once production has begun.

1.3 Cancellation by Company

We reserve the right to cancel any order due to:

• Product unavailability
• Pricing or technical errors on our website
• Suspected fraudulent transactions
• Inability to verify customer information
• Force majeure events

In such cases, we will notify you immediately and process a full refund if payment has been made.

2. Return Policy

2.1 Eligibility for Returns

Products may be returned within 7 days of delivery if:

• The product is defective or damaged
• You received the wrong product
• The product does not match the description on our website
• The product has manufacturing defects

2.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been used or installed
• Products with removed or damaged packaging (unless defective)
• Custom or specially ordered products
• Products damaged due to misuse or improper handling
• Products returned after 7 days from delivery

2.3 Return Process

To initiate a return:

1. Contact us within 7 days of receiving the product
2. Provide order number, product details, and reason for return
3. Send clear photos/videos of the defective or damaged product
4. Wait for return authorization from our team
5. Pack the product securely in its original packaging
6. Ship the product to our address (shipping costs may apply)

2.4 Inspection

All returned products will be inspected upon receipt. Returns will be accepted only if the product meets our return eligibility criteria. We reserve the right to reject returns that do not meet our requirements.

3. Refund Policy

3.1 Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• You will receive an email confirmation once the refund is processed

3.2 Partial Refunds

Partial refunds may be granted in the following situations:

• Products with visible signs of use
• Products with missing accessories or parts (unless provided separately)
• Products returned without original packaging
• Products damaged during return shipping (if not insured)

3.3 Refund Deductions

The following may be deducted from your refund:

• Return shipping costs (unless the product is defective or we made an error)
• Original shipping costs (non-refundable unless we made an error)
• Restocking fee (up to 15% for non-defective returns, where applicable)

3.4 Refund Timeline

Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to reflect in your account after we process it.

4. Replacement Policy

4.1 Product Replacement

If you receive a defective or damaged product, we will provide a replacement free of charge. Replacements are subject to product availability.

4.2 Replacement Process

1. Contact us within 7 days of receiving the defective product
2. Provide proof of defect (photos/videos)
3. Return the defective product to us
4. Once we receive the defective product, we will ship the replacement

4.3 Exchange for Different Product

We do not offer direct exchanges for different products. If you wish to purchase a different product, please return the original product for a refund and place a new order.

5. Shipping Costs

5.1 Return Shipping

• Defective Products: We will cover return shipping costs for defective or damaged products.
• Wrong Products: We will cover return shipping costs if we sent the wrong product.
• Change of Mind: Customer is responsible for return shipping costs.

5.2 Replacement Shipping

We will cover shipping costs for replacement products if the original product was defective or if we made an error.

6. Damaged or Lost Shipments

6.1 Damaged in Transit

If your product arrives damaged, please:

1. Do not accept the delivery if the package is visibly damaged
2. If already accepted, take photos of the damaged product and packaging
3. Contact us within 48 hours of delivery
4. We will file a claim with the shipping carrier and arrange for replacement or refund

6.2 Lost Shipments

If your shipment is lost in transit:

• Contact us if you haven't received your order within the expected delivery time
• We will investigate with the shipping carrier
• If the shipment is confirmed lost, we will send a replacement or process a full refund

7. Bulk Orders

Special terms may apply to bulk or wholesale orders. Please discuss cancellation and return terms with our sales team before placing large orders. Bulk orders may have different cancellation deadlines and return policies.

8. Warranty Claims

Products covered by manufacturer warranties should be claimed directly through the manufacturer's warranty process. We will assist you in facilitating warranty claims where applicable. Warranty terms vary by product and manufacturer.

9. Contact for Returns and Refunds

For all return, refund, or cancellation requests, please contact us:

10. Policy Updates

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically for any changes.

11. Dispute Resolution

If you have any disputes regarding refunds or returns, please contact us first to resolve the issue amicably. We are committed to providing fair and satisfactory solutions to all customer concerns.