Refund & Cancellation Policy

Last updated: December 2024

Overview

At RUDRA IT Company, we strive to provide exceptional IT services and maintain transparent business practices. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are accepted, processing procedures, and timelines. Please read this policy carefully before engaging our services.

Service Categories

Our refund and cancellation policies vary based on the type of service:

• Web Development: Custom website and web application development
• Software Development: Custom software solutions and applications
• Cloud Services: Cloud infrastructure and migration services
• IT Consulting: Strategic consulting and advisory services
• Support Services: Ongoing maintenance and technical support
• Training Services: IT training and educational programs

Refund Eligibility

Eligible Refund Scenarios

Refunds may be considered under the following circumstances:

• Service not delivered as per agreed specifications and timeline
• Technical issues preventing service delivery that cannot be resolved
• Failure to meet mutually agreed project milestones
• Breach of service agreement by RUDRA IT Company
• Service defects that significantly impact functionality and cannot be fixed

Non-Refundable Services

The following services are generally non-refundable:

• Completed and delivered services that meet specifications
• Custom development work that has been substantially completed
• Third-party costs (domain names, hosting, licenses, etc.)
• Time spent on consultation and project planning
• Services terminated due to client breach of agreement
• Change of mind after project commencement

Cancellation Policy

Client-Initiated Cancellation

Clients may cancel services with the following conditions:

Before Project Commencement

• Full refund if cancelled within 48 hours of agreement signing
• 50% refund if cancelled between 48 hours and 7 days
• 25% refund if cancelled after 7 days but before work begins

During Project Execution

• Payment for completed work and milestones achieved
• No refund for work already delivered and accepted
• Prorated charges for ongoing work based on completion percentage
• Cancellation fee may apply based on project stage

Company-Initiated Cancellation

RUDRA IT Company may cancel services in cases of:

• Non-payment of invoices beyond agreed terms
• Client breach of service agreement
• Illegal or unethical requests
• Inability to deliver services due to technical constraints
• Force majeure events

Refund Process and Timeline

How to Request a Refund

1. Contact us in writing at contact@rudras.shop
2. Provide detailed reason for refund request
3. Include relevant project documentation and agreements
4. Submit request within 30 days of service completion or issue occurrence

Refund Evaluation Process

1. Acknowledgment: We acknowledge receipt within 2 business days
2. Review: Detailed evaluation of the refund request (5-10 business days)
3. Investigation: Technical review and project assessment if required
4. Decision: Written response with refund decision and reasoning
5. Processing: If approved, refund processing begins immediately

Refund Processing Timeline

• Bank Transfer: 5-7 business days
• Credit Card: 7-14 business days (depends on card issuer)
• Digital Wallet: 3-5 business days
• Check: 10-15 business days (for specific cases)

Service-Specific Policies

Web Development Projects

• Refunds based on milestone completion
• Design approval constitutes acceptance of that phase
• Domain and hosting costs are non-refundable
• Content creation and copywriting charges are non-refundable once delivered

Software Development

• Refunds calculated based on development stages completed
• Source code delivery constitutes service completion
• Third-party API and license costs are non-refundable
• Testing and deployment phases have separate refund considerations

Cloud Services

• Migration costs are non-refundable once data transfer begins
• Infrastructure setup costs are non-refundable
• Monthly subscription services can be cancelled with 30 days notice
• Cloud provider charges are pass-through and non-refundable

Consulting Services

• Time-based billing - no refund for time already spent
• Travel and accommodation expenses are non-refundable
• Reports and documentation delivered are non-refundable
• Future sessions can be cancelled with 48 hours notice

Partial Refunds

In certain situations, partial refunds may be appropriate:

• Service quality issues that can be partially remedied
• Delayed delivery where partial milestones were met
• Scope reduction during project execution
• Technical limitations discovered after project start

Alternative Remedies

Before requesting a refund, consider these alternatives:

• Service Credit: Credit toward future services
• Rework: Correcting issues at no additional cost
• Extended Support: Additional support period to resolve issues
• Scope Adjustment: Modifying project scope to meet budget
• Timeline Extension: Additional time to complete work properly

Dispute Resolution

If you disagree with our refund decision:

1. Request escalation to senior management
2. Provide additional documentation supporting your claim
3. Consider mediation through a neutral third party
4. Seek resolution through applicable consumer protection agencies

Exceptions and Special Circumstances

Force Majeure

In cases of natural disasters, pandemics, government restrictions, or other unforeseeable events that prevent service delivery, refunds will be calculated based on work completed and mutual agreement on fair resolution.

Technical Failures

If technical failures on our part prevent service delivery, we will either provide a full refund or complete the work at no additional cost, depending on client preference and project stage.

Client-Provided Resources

Delays or issues caused by unavailable or inadequate client-provided resources (content, access, approvals) may affect refund eligibility and will be evaluated case by case.

Contact Information

For refund requests or questions about this policy:

Required Documentation

When requesting a refund, please provide:

• Original service agreement or contract
• Payment receipts and invoices
• Communication history related to the issue
• Detailed description of the problem or reason for refund
• Supporting evidence (screenshots, files, etc.)
• Preferred refund method and account details

Policy Updates

This Refund and Cancellation Policy may be updated periodically to reflect changes in our services or legal requirements. Significant changes will be communicated to existing clients, and the updated policy will apply to new agreements signed after the effective date.

Legal Compliance

This policy complies with applicable Indian consumer protection laws and regulations. In case of conflict between this policy and applicable law, the law will prevail.

Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.