Privacy Policy

Last updated: December 2024

Introduction

RUDRA IT Company ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Company information (company name, position, industry)
• Project requirements and technical specifications
• Communication preferences
• Payment and billing information
• Any other information you provide when contacting us or using our services

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our IT services
• Responding to your inquiries and requests
• Processing orders and managing projects
• Sending service-related communications
• Providing customer support and technical assistance
• Analyzing website usage and improving user experience
• Sending promotional materials (with your consent)
• Complying with legal obligations
• Protecting our rights and preventing fraud

Legal Basis for Processing

We process your personal data based on:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for performing a contract with you
• Legal Obligation: When we are required to process data to comply with legal requirements
• Legitimate Interest: When processing is necessary for our legitimate business interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and performance monitoring
• Customer support tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users and the public

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure hosting and infrastructure

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Contact information: Retained until you request deletion or withdraw consent
• Project-related data: Retained for the duration of the project plus 3 years for support purposes
• Website analytics: Retained for up to 26 months
• Marketing data: Retained until you unsubscribe or withdraw consent

Your Rights

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing under certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at contact@rudras.shop.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Jaipur, Rajasthan.